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FAQ

Frequently asked questions

Many protective measurements to contain a possible infection with Covid-19 are known. Procedures such as keeping distance and washing hands regularly are already part of our everyday routine. Of course, more questions arise as we go along – hence we have summarized these for you. If your question is unanswered, the Seefels team will be happy to answer them for you.

Entry and exit regulations

1. Can I cross the Austrian border without going in quarantine?

People who come from Germany and have only stayed in Germany or Austria in the last 10 days can enter quarantine-free if they are either TESTED, RECOVERED or VACCINATED. The basis for this is the amendment to the Austrian Entry Ordinance issued on May 16, 2021.

2. What confirmation do I have to show when crossing the Austrian border?

The following must be presented:

or those who have been vaccinated: a medical certificate about the vaccination status or a vaccination certificate in German or English For those who have recovered: a medical or official recovery certificate in German or English about an infection that has been overcome in the last six months or proof of neutralizing antibodies (not older than three months) For those tested: a medical certificate about the test status or a written test result about a negative test (validity: antigen test: 48 hours, PCR test: 72 hours) If NONE of the above documents can be presented, entry may still be made, but a test (PCR or antigen) must be carried out immediately, at least within 24 hours; in the meantime, no quarantine is required!

3. What do I have to consider when traveling back to Germany?

When travelling back to Germany from risk areas (currently including Austria), there is no compulsory test for vaccinated and convalescent people. Likewise, the quarantine obligation is lifted upon submission of the vaccination, recovery or negative test certificate, if these are transmitted via the entry portal of the Federal Republic of Germany (www.einreiseanmeldung.de). However, please contact the responsible authorities in Germany for more information. You can find information, for example, on the website of the Federal Foreign Office.

Entry test & registration

1. Which access rules apply to the hotel and to the restaurant?

The following rules apply. In all areas of the hotel, access is only permitted if:

1. tested or
2. recovered or
3. vaccinated

In addition, there is a registration requirement where guests stay longer than 15 minutes.

2. Does the compulsory test also apply if I have already been vaccinated?

Partially vaccinated persons are exempt from the obligation to test for a maximum of 3 months from the 22nd day after the first vaccination. In the case of vaccinations, the vaccination certificate, vaccination card or printout are used as proof.

Vaccines for which only one vaccination is intended (e.g. from Johnson & Johnson), the exemption from the obligation to test applies from the 22nd day after vaccination for a total of nine months.

3. What do I have to consider, if I have already suffered from Corona?

People who have survived Covid 19 are exempt from the obligation to test for six months from the time of their recovery. Antibody tests or separation notice are used as proof to when entering a hotel or restaurant.

4. How long is an access test valid?

Digitally recorded & validated self-test: valid for 24 hours
Please note - the self-test is currently being tested. More detailed information will follow when available.

Official antigen test (test street, pharmacy): valid for 48 hours

PCR test (evaluated in the laboratory): valid for 72 hours

After arrival, the guest will have to carry out a controlled self-test every 2nd day during their stay when using other services in the hotel (like restaurant or wellness facilities).

5. What does mandatory registration mean?

The registration requirement means that you register with your name, telephone number and e-mail when entering the hotel, the restaurants and bars as well as the wellness and spa area in order to facilitate contact tracing in the event of a problem.

The data protection compliant 'myVisitPass' software is used at the Hotel Schloss Seefels. The QR code of the area is scanned with your own smartphone. The registration is digital & encrypted.

You can find out how this works HERE

REGISTER now for myVisitPass

6. Do children also have to be tested?

The same test obligation applies to children from the age of 10.

7. Where can I get tested?

With a valid e-card you can be tested free of charge in local pharmacies or test streets.

Details on further test offers for holiday makers are still being worked out. We will inform you at this point as soon as we have more information.

For your safety at the Schloss Seefels

1. What do I need to check-in at the hotel?

In order to be able to check in, you will need - either:

- a vaccination certificate OR
- a valid negative test result (self test: 24 hours, antigen test: 48 hours, PCR test: 72 hours) OR
- a confirmation that you have had Covid disease

You must also register with your name and contact details. When booking a treatment such as: massage and cosmetics as well as before enjoying the Schloss breakfast as well as before lunch and / or dinner in the hotel, a valid entry test or proof of vaccination or notice of recovery must be presented. As a rule, if you have not been vaccinated, the access test must be renewed every second day. There is also an obligation to register using the myVisitPass software

2. Are there any special measures at the reception?

Our ladies and gentlemen are looking forward to welcoming you to the most beautiful place by lake Wörthersee soon. For your additional protection the check-in and check-out area has been equipped with plexiglass panels. All our employees wear FFP2-mouth-nose-protection. We kindly ask you to wear a FFP-2-mouth-nose-protection in all areas of the hotel too.

3. Where can I find a disinfection dispenser in the hotel?

Throughout the hotel, there numerous disinfection dispensers available - for guests and employees. These can be found in the lobby area, at the entrance to the main restaurant La Terrasse and in the Porto Bello lake restaurant, as well as at the Spa reception and behind the scenes. Please wash your hands regularly with soap and disinfect your hands before entering the public area. A small bottle of hand sanitiser is placed on your coffee table in your room.

4. What measures are taken in the rooms?

The Hotel Schloss Seefels provides already a high level of hygiene. The daily room cleaning was adapted to the current situation and is carried out on the basis of the current hygiene guidelines of the Austrian Hotel Association.

5. How will it be in the restaurant?

Our service team will continue to spoil you with the usual high quality. With one difference - your enjoyment by the lake becomes even more luxurious. You order your Schloss breakfast à la carte - all breakfast specialties are prepared freshly and served with the utmost care.  FFP2-mouth-nose-protection are worn by our staff. We also ask you to wear a FFP2-mouth-nose-protection when entering and leaving the restaurant.

Guests must register using the myVisitPass. The myVisitpass is absolutely data protection compliant. The guest data is encrypted and is only forwarded to the responsible health authority upon request. The data is automatically deleted after 28 days.

6. Do I have to keep a minimum distance?

We kindly ask you to keep the recommended minimum distance of 1 meter and please refrain from body contact such as shaking hands and hugging.

7. Do I also have to wear the mouth and nose protection in the hotel?

FFP2-mouth-nose-protection is currently in trend and the accessory of the season – please do wear it in the hotel, restaurants, in the Schlossbar, LifeStyleZentrum and when using our indoor spa facilities in the rock and lake spa.

This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons (a medical certificate is required).

8. Is there a cleaning and disinfection plan?

The HACCP standards are checked in all departments. In addition, a cleaning and disinfection plan was drawn up in all areas - the basis for this is the current hygiene guidelines of the Austrian Hotel Association.

9. What are the regulations for Seefels employees?

All Seefels employees are instructed on hygiene behaviour and the hygiene emergency plan. All employees are advised not to come to work, if they feel unwell. All employees wear a FFP-2- mouth-nose-protection.

More than a third of our employees have already received the first vaccination. Nevertheless, all employees are tested weekly for the corona virus using a PCR test. The status of our spa employees (close body service providers) is checked every 24 hours using a quick test.

10. Can I use the wellness area & beach?

Great attention has always been paid to hygiene in the spa area. For safe relaxation, our treatment rooms are disinfected after each treatment. All wellness facilities at regular intervals. Our staff will be happy to inform you about this at any time.

On the recommendation of the Federal Ministry of Health, the minimum distance of 2 meter from person to person is also essential in the spa area and on the beach. Wearing FFP2-mouth-nose-protection indoors e.g. at the spa reception, in the changing areas and in the sanitary facilities is compulsory. In addition, access restrictions according to certain assessment criteria are in place. We urge you, for your own safety, to follow to the access restrictions below. These access restrictions do not apply to people living in the same household.

WATER

  • Headed lake pool, max. 5 people
  • Panorama outdoor whirlpool, max. 1 persons
  • Outdoor swimming pool, max. 4 persons
  • Children's indoor pool, max. 2 people
  • Maintain a distance of 1 meter, especially around the edges of the pool

WARMTH

  • Finnish sauna max. 1 person
  • Women's sauna max. 1 person
  • Sea sauna max. 1 person
  • Herbal steam bath max. 1 person
  • Steam bath max. 1 person
  • Salt infrared room max. 2 persons
  • Infusions should be avoided, to avoid additionally spread liquids and breathing aerosols.

SWIMMING IN LAKE WÖRTHERSEE

When swimming in the refreshing lake Wörthersee, a minimum distance of 3 to 4 meters between swimmers is recommended. We would also like to draw your attention to the fact that there is a minimum distance of 1 meters when using the steps.

11. Where is the nearest hospital?

Klinikum Klagenfurt, 20 minutes by car (20 km)
Tel. +43 463 5380
www.klinikum-klagenfurt.at

Unfallkrankenhaus Klagenfurt, 15 minutes by car (15 km)
Tel. +43 59 3934 6000
www.ukhklagenfurt.at

12. Where is the nearest pharmacy located?

St. Anna pharmacy in Pörtschach, 5 minutes by car (1.6 km)
Tel. +43 4272 2214

13. Is there a doctor nearby?

In Pörtschach am Wörthersee - approx. 5 minutes by car  - there are 2 general practitioners:

Dr. Maria Kimeswenger-Jobst
Tel. +43 4272 3600-36

Dr. Gerhard Kropfitsch
Tel. +43 4272 24111

14. Do you suspect that you have the corona virus and are already a guest in the hotel?

Common signs of infection with the new corona virus include fever, cough, shortness of breath and difficulty breathing. If such complaints occur, we ask you and your family members not to leave the room. Contact our reception immediately on extension 612 or the Austrian health care hotline +43 1450.

15. Magazines in the room and daily newspapers at the reception

For hygienic reasons, we do not display the usual selection of magazines and daily newspapers. You can get these at the reception upon request. Please dispose all magazine and newspapers in the trash after reading it.

16. Opening times of the restaurants

Our restaurants and our Schlossbar are open for you as follows. You must wear a FFP-2-mouth-nose-protection when entering and leaving the restaurants and the Schlossbar.

RESTAURANT LA TERRASSE

  • Schloss breakfast from 7 a.m. to 11 a.m., Sundays till 12 noon
  • Dinner, kitchen time from 6.30 p.m. to 9.30 p.m.

LAKE RESTAURANT PORTO BELLO

  • Open daily from 10 a.m. to 11 p.m., kitchen time from 12 p.m. to 9.30 p.m.

SCHLOSSBAR

  • Open every day from 5 p.m.

Legal curfew for all areas: 12 a.m.

17. Do I have to reserve a table in advance?

A table reservation is recommended. When entering and leaving the restaurant a mouth-nose-protection must be worn. Please keep the minimum distance of 1 meter and please wait until an employee accompanies you to the table. If you feel unwell, we ask that you cancel your enjoyment time by the lake.

Guests must register using the myVisitPass app. The MyVisitPass is absolutely data protection compliant. The guest data is encrypted and is only forwarded to the responsible health authority upon request. The data is automatically deleted after 28 days.

18. With how many people can I sit at the table?

A maximum of four people can sit at a table indoors (+ six children), ten people outdoors (+ ten children).

19. What are the current cancellation terms and conditions?

Free cancellation up to 14 days prior to arrival. In case of late cancellation less than 14 days prior to arrival, no-show or early departure, 80% of the total booking amount will be charged to your credit card.

Although we always act according to the recommendations and restrictions of the federal government. Should there be another closing of the borders or a lockdown, which makes it inevitable to close the hotel, you can cancel or rebook your reservation at short notice without any fees. We also reserve the right to cancel your booking at short notice, should the general situation require to do so.

20. 5 rules that we should all always follow:

  • Keep at least 2 meter distance
  • Avoid shaking hands when greeting people
  • Wear FF2-mouth-nose protection in the hotel, restaurants, in the Schlossbar, LifeStyleZentrum and when using the indoor spa facilities in the rock and lake spa
  • Wash hands several times a day
  • Sneeze or cough in the crook of the arm or in a handkerchief

We appeal to the personal responsibility of our guests and state that despite a good hygiene standard, a residual risk of a possible infection still remains. We also reserve the right to adapt the measures in accordance with the requirements of the Federal Government and to update them continuously. As of March 16th, 2021.

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